PRIVACY POLICY
Last Updated: June 2026
At Memorial Tree UK, we understand that many of our customers are purchasing a memorial tree to honor someone special. We are committed to protecting your privacy and handling your personal information with care, respect, and transparency.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your personal information.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
WHO WE ARE
Memorial Tree UK provides memorial tree gifts and conservation-focused tree planting programs throughout the United Kingdom.
If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us at:
Email: info@memorialtreeuk.com
INFORMATION WE COLLECT
Information You Provide
We may collect information that you voluntarily provide, including:
• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Recipient information
• Personalized gift messages
• Order history
• Customer service communications
• Newsletter subscriptions
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
• IP address
• Browser type
• Device information
• Pages visited
• Referring website
• Date and time of visits
• Website activity and interactions
• Cookie and tracking information
HOW WE USE YOUR INFORMATION
We may use your information to:
• Process and fulfill orders
• Personalize commemorative certificates and gifts
• Deliver products and services
• Respond to customer inquiries
• Provide customer support
• Send order confirmations and updates
• Improve our website and services
• Analyze website performance
• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Send promotional emails when permitted by law or when you have opted in
MEMORIAL TREE GIFT RECIPIENT INFORMATION
When you purchase a memorial tree gift for another person, we collect recipient information solely for the purpose of preparing and delivering the gift.
Recipient information is not sold and is not used for unrelated marketing purposes.
PAYMENT INFORMATION
For your security, Memorial Tree UK does not store complete payment card information on its own servers. Payments are processed through secure third-party payment providers that use industry-standard encryption and security practices.
HOW WE SHARE INFORMATION
We do not sell your personal information.
We may share information with trusted service providers that help us operate our business, including:
• Payment processors
• Shipping providers
• Printing and fulfillment partners
• Website hosting providers
• Email service providers
• Marketing and analytics providers
• Professional advisors and legal authorities when required by law
These providers are only permitted to use information as necessary to perform services on our behalf.
EMAIL MARKETING COMMUNICATIONS
If you subscribe to our newsletter or choose to receive promotional communications, we may send information regarding:
• New planting projects
• Conservation initiatives
• Seasonal promotions
• Product announcements
• Company updates
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
SMS COMMUNICATIONS
If you provide your mobile phone number and consent to receive text messages, we may send order updates, delivery notifications, customer service communications, or promotional messages.
Message and data rates may apply.
You may opt out of marketing text messages at any time by following the instructions included in the message.
COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used to:
• Maintain shopping cart functionality
• Remember user preferences
• Analyze website traffic
• Measure advertising effectiveness
• Improve website performance
• Enhance customer experience
You may disable cookies through your browser settings; however, some website features may not function properly.
ANALYTICS AND ADVERTISING
We may use third-party services to help analyze website traffic and improve our marketing efforts. These services may include:
• Google Analytics
• Google Ads
• Meta (Facebook and Instagram)
• Shopify Analytics
• Other advertising and analytics providers
These providers may collect information regarding your interactions with our website in accordance with their own privacy policies.
DO NOT SELL OR SHARE MY PERSONAL INFORMATION
Memorial Tree UK does not sell personal information to third parties.
Certain state privacy laws may define advertising-related data sharing differently. If you wish to make a privacy-related request regarding your information, please contact us using the information provided below.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Fulfill orders
• Provide customer service
• Maintain business records
• Comply with legal, tax, and accounting obligations
• Process refunds and replacements
• Improve our services
When information is no longer required, it is securely deleted or anonymized.
DATA SECURITY
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
While no online system can guarantee absolute security, we continually work to protect customer information using industry-standard security practices.
YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information, including the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Object to certain processing activities
• Request a copy of your information
• Opt out of marketing communications
• Withdraw consent where applicable
To exercise any of these rights, please contact us using the information below.
INTERNATIONAL VISITORS
Memorial Tree UK is operated from the United States.
If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
By using our website, you consent to such transfers where permitted by applicable law.
CHILDREN'S PRIVACY
Our website and services are not directed to children under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so that we may take appropriate action.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites. We encourage visitors to review the privacy policies of any third-party sites they visit.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page with a revised effective date.
CONTACT US
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
Memorial Tree UK
Email: info@memorialtreeuk.com
We will make reasonable efforts to respond promptly to all privacy-related inquiries.