FREQUENTLY ASKED QUESTIONS
Below are answers to some of our most frequently asked questions. If you do not see an answer to your question below, please contact customer service.
How does your service work?
Working through ongoing reforestation projects in the UK, we will have a tree (or multiple trees) planted in tribute to your honoree. We will then send you or your gift recipient a keepsake card to commemorate the tree planting.
Is your online store secure?
Yes! Our store is hosted through a PCI-DSS validated Level 1 Service Provider which is the gold standard for e-commerce solutions worldwide.
We care about your security, which is why MemorialTreeUK.com is integrated only with secure and reliable payment gateways, which use AVS check and other verification technologies to avoid fraudulent payments and guarantee the safety of sensitive information.
How long does it take for my commemorative card to be delivered?
Orders are processed within 1-3 business days and cards are mailed out via USPS First Class Mail. Please allow up to 7-10 days for card delivery.
Can I have the plant-a-tree card(s) mailed to myself?
Yes, you can have the cards shipped to your home or business address, and we will send matching blank white envelopes.
Can I choose where the tree will be planted?
Yes, at this time you can choose to have your tree planted in England, Scotland or Northern Ireland. You can choose from a list of available regions when placing your order.
When will the tree be planted?
Generally the following planting season from when the order is placed.
Who plants the trees?
Each region has thoroughly vetted reforestation partners that we plant our memorial trees through. We look for a proven track record in the region, working with local communities and planting with proper tree species and survival rates. If you are a non-profit conservation organization that plants trees in the UK, you can email us at firstname.lastname@example.org to discuss a potential partnership.
Can I visit my tree or grove?
As we plant your trees through large-scale reforestation projects (with many planting sites and contributors), the exact location of individual tree plantings is not tracked for us (due to the time and resources that this would require).
Are any markers, plaques, signs, etc. installed at the planting sites?
No, the trees are planted in a natural setting within the woodlands.
Can I pick what type of tree is planted?
No, the tree seedlings are native to the region they are planted on, and are selected by the planting project coordinators.
Where are you currently having trees planted?
England, Scotland and Northern Ireland.
What is your card quality?
Our cards are 5 x 7 folded, sustainably sourced, and printed on a high quality 120 lb. stock that won't yellow or fade with age.
I have not received my commemorative card, what should I do?
Please contact customer service for assistance. We will confirm your mailing address and send out a replacement card at no extra cost.